Johnston & Murphy does not want you to be a fashionable car guy : culture|garage

Johnston & Murphy does not want you to be a fashionable car guy

March 27, 2008

Posted by Chris

Tags: Uncategorized

You may remember back near the holidays (politically correct) I ran a “series” of how to be a fashionable car guy. It was kind of a joke, and really just written to show the tie-ins and influence cars can have on fashion. In one of the posts, I described a car coat and mentioned that Johnston & Murphy had a good example of one.

So much so, that I actually shelled out $500 to buy a J&M herringbone car coat. Fast forward a few months… the fit and finish of this coat is a piece of shit. I have bought $40 Old Navy pea coats that are better constructed than this coat.

I can get over the stray strings, etc, but what perturbs me is that the lining is separating, fraying and generally just falling apart. And no, I am not a fat guy in a little coat, I buy dress clothes and overcoats fitted accordingly to my chest size (in before man tits comments).

Anyways, I wanted to give J&M the benefit of the doubt, so I contacted them through their website and basically said, hey what’s up, the quality on this jacket is extremely poor given the price point, etc.

To date (it’s been over a month), I have not received acknowledgment a form-letter apology or anything.

What gives with customer service in today’s day and age? And how shocked are you when you actually get good customer service?

So, a heads up to those who are considering shopping at Johnston & Murphy… you may want to think again. And if you need further proof there are more pictures after the jump.

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8 Responses to “Johnston & Murphy does not want you to be a fashionable car guy”

Jim Says:
March 27th, 2008 at 11:42 pm

If you ask me, customer service (or as the jalops say, cotomer sevice) has gone down the tubes, because folks just aren’t taught respect anymore, nor do they have to earn anything, so they simply take things for granted, and if you don’t like their attitude, screw you. That said, there is definitely “room for personality” in a hierarchical society, but leave all that at home. In a business situation, you represent the company, not yourself- so serve the customer. That’s my bitter $0.02, so take it for what you will. BTW, were you working on a Steve McQueen look? I’m style deprived, my wardrobe consists of nuthin’ but car t-shirts.
Bart Says:
March 27th, 2008 at 11:50 pm

I would be heated. :star:
EWAustin Says:
March 28th, 2008 at 12:06 am

I work in a customer service environment, and I am occasionally appalled by the manner in which some of my co-workers treat customers.

Oh yeah, the Rogue Brewery Pub in Newport Oregon has shitty service too
Gilldoht Says:
March 28th, 2008 at 1:49 am

I agree that customer service is important. I, like you obviously Chris, will recommend or disuade people froma particular item or service based on customer sevice. My brother and I just had this discussion a few days ago due to him getting spectacular customer service, thus making him want to order from a company again.

And $500 for a coat? I want to see the wheels you’re rolling on the Saab if you can drop that on a coat! Mind you I have no style either.
blix Says:
March 28th, 2008 at 8:38 am

in fashion, unfortunately it seems as if price is no indication of quality. however, with a basic design like that, i’m sure you could get that from a better designer for the same price and better quality.
freddy Says:
March 28th, 2008 at 12:58 pm

i bought this coat when it was on sale(and thanks to this site for the reccomendation) the same one you bought and the last buttons strings are loose i am very upset by that, also i get from my co-workers that it looks like i am wearing a trench coat, but it’s a nice coat and i still like it until i get the same problem you get then i will be furious i paid $348 i believe though.
Chris Says:
March 28th, 2008 at 1:23 pm

HAHAHA, this is great. Do a google search for Johnston Murphy Car Coat, this article is the second one to appear, just under J&M’s site.
freddy Says:
March 28th, 2008 at 2:04 pm

I lol’d Chris.